Your Rights

The Code of Health and Disability Services Consumers’ Rights sets out ten rights that you have as a health consumer which must be followed by anyone providing any health or disability service. The purpose of the Code of Rights is to protect your rights to be treated with dignity, care and respect and to help resolve any complaints you may have if you feel those rights not have been protected.

Code of Rights (Summary)

  • Right to be treated with respect
  • Right to freedom from discrimination, coercion, harassment and exploitation
  • Right to dignity and independence
  • Right to services of an appropriate standard
  • Right to effective communication
  • Right to be fully informed
  • Right to make an informed choice and give informed consent
  • Right to support
  • Rights in respect of teaching or research
  • Right to complain
For more information about the Code of Rights visit the Health and Disability Commissioner website.

You can also receive free independent support from Health and Disability Advocacy by phoning 0800 555 050 or visiting their website.

Brochures are also available in each room at the Charlotte Jean. Please let us know during your stay if you have any questions regarding this information.

We look forward to showing you around.
Give us a call on 03 4485229 to organise a time.
If you have any questions, just give us a call or send us an email
phone 03 448 5229